What can we help you with?

Popular Questions

Regrettably, we do not supply directly to the public nor the end-user.

Get a referral

Didn’t find what you need?

Only registered resellers that are on our database will be able to view stock availability & pricing.

Completed the registration form.

Didn’t find what you need?

We do not offer branding as a service on our products.
Our policy is to support all local embroiderers & printers. We would be happy to refer you for this service.

Get a referral

Didn’t find what you need?

We do not offer a delivery or courier service. Clients are to kindly organize this on their part.

Didn’t find what you need?

You can email info@captivity.co.za to be referred to resellers in your area.

Didn’t find what you need?

Register & Data

The FWRD brand is strictly distributed via authorised distributors namely: promotional companies, advertising and event companies as well as independent resellers.
Should you fall into either of these categories, you are welcome to register with us.

Completed the registration form.

Didn’t find what you need?

Once you have completed the registration form we will go through it to make sure you are a reseller. You will received an email once your account has been approved.

The process usually takes 1 working day.  

Didn’t find what you need?

On the top of any captivity.co.za page, go to My Account and click on the Account Info button, then simply complete the Password Change fields and click Save Changes.

Didn’t find what you need?

Don’t worry, we’ll help you create a new one. On our log-in page, click on the bottom link “Lost your password?“.
Enter your account email or username and we’ll then email you instructions on how to create a new password.

If you forgot the email you where using or want to use a new email to sign in, then please send us an email here where we will help you reset your account with your new email address.

Didn’t find what you need?

If you don’t want to receive any newsletters you can click on the Unsubscribe  link at the bottom of the emailer that you have received from us.

Didn’t find what you need?

Orders

Find the products you wish to buy on the website, add them to cart. You can go back and keep searching and adding to your cart. 

Click on Proceed to Checkout. If you are happy with the order click on Place Order.

Alternatively email your preferred sales agent your order, on receipt, she will email you an invoice – payment is to be made on receipt, as stock is not held.

Didn’t find what you need?

Your order will be ready 24/48 hours after payment is made.
Kindly ensure you email your payment to the sales agent that assisted you with your order.
Your payment reference must please be your Account Number on your invoice and name.

Didn’t find what you need?

Great News!!! We do not have a Minimum Order Quantity as stock is readily available for our warehouses.

Didn’t find what you need?

Payments

At the bottom of your invoice, you will find all FOUR major banks we bank with.
Kindly use the same bank you are with, to enable us to allocate your payment swiftly.

Didn’t find what you need?

None of our branches has Credit Card facilities. kindly make an EFT for your order.

Didn’t find what you need?

Returns

No returns accepted after a 7 day working period from the date of invoice issued.
All returns are to be communicated in writing to your relevant sales administrator for approval, stating the relevant document number and style(s) to be returned and the reason for return.
No goods will be credited / exchanged unless prior authorization and an authorization number have been obtained from your sales representative.
Items must be returned in their original packaging.

NO RETURNS will be accepted on white/light colored or branded items.

The Seller reserves the right to refuse to accept goods returned for credit.
The Seller reserves the right to refuse to recognize any complaint from the Buyer in respect of shortages especially where the invoice has not been endorsed with the amount claimed as having been short delivered.


Samples to the Value of R30 or less will not be eligible for return.

Didn’t find what you need?

You can exchange your product, provided it is within the 7 day return period.
Kindly note, exchanges will not be possible on the same day.

It needs to be returned, checked and credited. The client can then replace the product.

Didn’t find what you need?

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